GASpilotQuestions engineers ask.
Straight answers.
Anything not covered here — email queries@gaspilot.uk and a human will reply.
Certificates
Which certificates can I issue?
Landlord Gas Safety Records (CP12), LPG certificates, T&P records, Non-Domestic and Commercial Catering certificates, plus Danger Do Not Use warning notices for unsafe situations — unlimited on paid plans (Lite: 10 CP12s a month). Standard covers CP12s; LPG, T&P, Non-Domestic, Catering and warning notices are on Premium (and in the free trial). Each one carries your business details, Gas Safe registration number and signature, and goes to the customer as a PDF by email.
How is it faster than what I do now?
Because the app remembers. Customer details, appliance lists and last year's readings pre-populate the new certificate — you check, update what's changed, sign on screen and send. Most engineers find the certificate is finished before they leave the property, which is the whole point.
Can the customer sign on my phone?
Yes — signatures are captured on screen, and your own signature can be saved once and applied to new certificates automatically.
Getting started
I'm with another app — do I have to start from scratch?
No. Export your customers from your current app, import them into GASpilot in a couple of taps, and every customer — names, addresses, phone numbers, emails, notes — is matched automatically and ready to use. Landlords keep their job addresses and tenants, and gas safety due dates carry over so your reminders keep running. Step-by-step guides: Switching from Gas Engineer Software · Switching from Gas Certificate App · Switching from Gas App. And it works the other way too: you can export everything back out to CSV at any time. No lock-in.
What devices does it work on?
Anything with a browser — iPhone, Android, tablet, laptop. Install it to your home screen and it works like a normal app. One account syncs across all your devices, so certificates started on the phone can be finished on the laptop.
Does it work without signal?
Yes — GASpilot is offline-first. Basements, plant rooms and rural jobs aren't a problem; everything you do is saved on the device and syncs to the cloud when you're back in coverage.
Breakdown AI
What exactly is Breakdown AI?
An AI diagnosis assistant for boiler faults. Give it the make, model and fault code and it ranks the most likely causes for that specific model, gives you the diagnostic checks in the fastest order with expected readings, and lists the parts you'll probably need. You can then report your readings and it narrows the diagnosis with you. Full details here.
Can I trust what it says?
Treat it like a sharp second opinion, not a substitute for your judgement. It's right impressively often and honest about uncertainty — values it's not sure of are flagged for checking against the manufacturer's instructions, and ID/AR classification decisions always remain yours as the engineer on site, per GIUSP.
Is there a usage limit?
Fair-use limits of 25 diagnoses and 150 messages a day — generous enough that you'll never normally notice them. Breakdown AI is included in the free trial and the Premium plan.
Your data
Where is my data stored?
On your device (so the app works offline) and backed up to your account in the cloud, synced across your devices. Your customers' details are used to run your account — never sold.
What happens if I stop subscribing?
Your data isn't held hostage. You can export customers, invoices and records to CSV at any time, and if you come back your account picks up where it left off.
Trial & billing
How does the free trial work?
60 days, every feature unlocked, no card required. When it ends you move to GASpilot Lite — free for as long as you like, with 10 CP12 certificates and 10 invoices a month plus quotes, customers, calendar and reminders. Need more? Pick Standard (£9.99/mo billed annually) or Premium (£15.99/mo billed annually) from inside the app at any time. Nothing pauses and nothing is deleted. Full pricing here.
What is GASpilot Lite?
The free tier your account lands on after the trial. Ten domestic certificates (CP12) and ten invoices a month, resetting on the 1st; quotes, customer records, calendar and reminders unlimited. LPG, T&P, Non-Domestic, Catering and warning notices, Breakdown AI, automated SMS reminders, online booking, card payments and the Business Analysis page need Standard or Premium, and each one shows an upgrade prompt on Lite.
Can I cancel?
Yes, from inside the app, any time. Payments are handled by Stripe and you keep access to the end of the period you've paid for.
Offers
The feature challenge — think we've missed something?
GASpilot was designed by gas engineers to cover everything a gas business needs. If you think we've missed a feature, email it to queries@gaspilot.uk with your account email. If it's something a gas engineer's business genuinely needs and GASpilot doesn't already do, we'll build it — and you'll hear from us when it ships.
Recommend a friend — how does it work?
Open Refer a mate in the app and send your personal link by WhatsApp, text or email. When they sign up through it they get the same 60 days of Premium, then GasPilot Lite free that you did, and the app tracks that they're yours. No limit on how many mates you refer.
The best answer is trying it
60 days free, every feature, no card. See for yourself on your next job.
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GasPilot — AI for Gas Safe Registered Engineers.
Any queries? Email queries@gaspilot.uk, or WhatsApp / call 07985 310234. New engineers get a free onboarding call.